Shipping Rates and Delivery
We offer worldwide shipping from our location in Istanbul, Turkey. Shipping rates and delivery times vary depending on the destination and shipping method selected during checkout. Customers are responsible for any customs duties or taxes imposed by their country.
Order Processing
Orders are typically processed and shipped within 1-3 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information to track your package's delivery status.
Shipping Carriers
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. However, we are not responsible for delays caused by shipping carriers or customs clearance processes.
Refund Policy:
Returns and Exchanges
We want you to be completely satisfied with your purchase from Aynew Moda. If you are not satisfied with your order for any reason, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, unwashed, and in their original condition with tags attached.
Return Process
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and reason for return. Once your return request is approved, you will be provided with instructions for returning the item(s). Please note that customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Processing
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s). Shipping fees are non-refundable, and a restocking fee may apply in some cases.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your request.